FAQs
Where do you ship from?
We ship from our certified global warehouses depending on fastest delivery to your location.
How long does delivery take?
• Canada: 6–12 business days (average)
Tracking will be provided once shipped.
How can I track my order?
Visit our Track Your Order page and enter your:
• Order Number
• Email used at checkout
What payment methods do you accept?
We currently accept PayPal only.
This ensures a 100% secure, encrypted & buyer-protected checkout experience.
Can I cancel or change my order?
You may request changes/cancellation within 6 hours of purchase.
Once processing starts, it cannot be changed.
Do you offer returns?
Yes ✅ 30-day return policy on all unused & unopened items.
For details, check our Return Policy page.
What if my package shows “Delivered” but I didn’t get it?
Contact us immediately at: ecommerceruhel@gmail.com
We will help track & resolve the issue.
Will I pay customs charges?
Most customers do not pay extra fees.
Any applicable customs are customer responsibility.
Is this product safe for everyone?
Suitable for general adult use.
If you have a medical condition, consult a professional before use.
How fast do you respond to emails?
Within 24–48 hours maximum.